Return Policy & Shipping Info
Return Policy
Here at Zia Hitch we believe our customers should be given the same care and respect as our awesome products. If you aren’t completely satisfied when your hitch cover arrives, shoot us an email at info@ziahitch.com or give us a call at (505) 386-9273.
Damaged Products
Zia Hitch is not liable for any wear and tear that may occur during harsh weather or terrain. However, if you contact us within 10 days of the initial damage and send in a picture, we’ll discuss getting you a new hitch at a discounted price.
Refunds and Exchanges
If you are not completely satisfied with your new hitch, please send us an email and let us know why you are unhappy. We will find the best solution for you, whether that’s a full refund or store credit for a new hitch cover.
Shipping
The shipping cost is based on weight and destination. The amount will be visible in checkout once you have completed the necessary steps to finalize your order.
Special Orders
Interested in making a special order? Just contact us at info@ziahitch.com, but be aware that special orders can take up to 6 weeks to make and ship.
Order Fulfillment
Orders are generally fulfilled within one business day. If an item is on backorder, it may take up to a week before shipping.
Do you love your hitch?
We want to hear what you have to say about your new Zia Hitch! Have you taken yours around the block a few times? Is your new hitch stopping traffic? Let us know what you think of Zia Hitch and get featured on our social media platforms!